Job Information
Elevance Health Insurance Customer Representative - Bilingual Mandarin / Cantonese in San Francisco, California
Insurance Customer Representative - Bilingual Mandarin / Cantonese
Location: On-site 711 Broadway ST San Francisco, CA.
The Insurance Customer Representative is responsible for handling all walk-in customers by responding to inquiries for all lines of business.
How you will make an impact:
Receives and verifies premium payments.
Assists customers with information required to make decisions on health care coverage that best meets their needs by explaining benefits and rates for all policies.
Researches and responds to walk-in customer concerns.
Accepts premium payments and prepares written receipts.
Assists customers in the selection of health care coverage that best suits their needs.
Assist customers in making policy change decisions that result in retained business.
Identify complex and unusual inquiries that may cause problems; document and submit problem reports for resolution; tracks trends and problems that directly impact company performance.
Provide feedback to appropriate areas to improve service.
Acts as liaison between customer and operating units. Assists with research of executive inquiries. Requires in-depth knowledge of all lines of business and products sold by the company as well as policies and procedures that apply to membership, claims processing.
Minimum Requirements:
Requires HS diploma or equivalent and a minimum of 5 years of operations or customer service experience; or any combination of education and experience which would provide an equivalent background.
Bilingual required Mandarin / Cantonese
Preferred Skills, Capabilities, and Experiences:
A license to sell life and health insurance highly preferred.
Prior healthcare and/or customer service experience preferred.
For candidates working in person or remotely in the below locations, the salary* range for this specific position is $23.36 to $35.04
Locations: California
In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws .
- The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.