Job Information
Elevance Health Patient Enrollment Spec I (US) in San Juan, Puerto Rico
Job Description:
Making outbound calls for prospective patients and working to ensure the efficient scheduling of initial in-home appointments.
Ensuring that the patient receives a detailed explanation of Caremore's services.
Expedite emergency clinical calls as needed.
Process new appointments or changes to existing appointment
Own, manage, convert, and enrolling an assigned referral base.
Ramp new Advance Practice Provider’s census and maintain APPs at target census.
Schedule appointments at the “best time” by considering the needs of our patients within the context of the APP’s overall schedule and availability.
Demonstrate compassion for individual needs, attention to detail, and collaborating with other team members are critical success factors of this role.
Demonstrate a high level of professionalism and continuous improvement while participating in the call quality monitoring processes.
Work collaboratively and efficiently with other corporate and field-based team members to ensure patients receive exceptional service.
Document accurate and concise patient/family feedback and special needs during each call in our computer systems, enabling our market-based clinicians to provide excellent care during each appointment.
Perform miscellaneous job-related duties as assigned.